Shift Leader - Full-Time

As the team at Zaxby's expands, we're saving a seat for you!

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work!

Shift Leaders oversee the product, processes, and people required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.

Why work at Zax?

FREE Meals On Shift & 50% Off Meals Off Shift

Early Access to Pay

Paid Training

Opportunities to Advance

Benefits

Recognition Program

Referral Program

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Employer Paid Life Insurance

401(k) With Employer Match (additional eligibility requirements)

Employee Assistance Program

Duties and Responsibilities

Complete all training requirements including:

Zaxby's Shift Leader Development Plan

Food Safety Certification

Any additional training required by Zax LLC

Creates a culture of high-performance and trains and coaches team members to meet all company standards

Mentor, coach and develop team members and communicate performance concerns to your General Manager

Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner

Create and maintain a positive culture and healthy team morale through recognition and leading by example

Communicates shift goals and motivates team members to meet goals and perform to their highest ability level.

Delegates tasks to team members and supervises performance during a shift

Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures

Ensure service, product quality, and cleanliness standards are consistently upheld

Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations

Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.

Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary

Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction

Plans shift duties and ensures opening and closing duties are complete

Collaborates with management team to develop goals and reports back to management on goal progress

Ensure processes, policies, and procedures are properly followed throughout daily operations

Follows company cash management policies

Maintain compliance with federal, state, and local laws and guidelines

Utilize management tools and keep neat, accurate, and current records

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Ensure the team works safely and follows all safety guidelines and procedures

Immediately report all human resources and risk management concerns to your General Manager and District Manager

Escalate other concerns to your supervisor when appropriate

All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

Must be 18 years of age or older

Must have reliable transportation

Available to work a minimum of 5 days and 32 to 40 hours per week

Ability to work a flexible schedule including days, nights, weekends, and holidays

Successful completion of background check

Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others

Leadership experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

Sit, stand, and walk continuously

Occasionally stoop, bend, crouch, or climb, including the use of ladders

Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

Continuous use of hands and wrists for grasping and fine manipulation

Communicate proficiently through speech, reading, and writing

Maintain effective audio-visual discrimination and perception to observe and respond to the environment

Work in an environment that features hot and cold temperature variations and exposure to food allergens

Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment