Desktop Support Technician (TAC)

LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)

Preferred Experience

Excellent oral and written communications

Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and/or resolving technical hardware and application incident requests.

Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching.

Technical proficiency with all major end-user hardware vendors, specifically Dell and Apple.

Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to meet delivered requirements for desktop service levels.

Analyze current technical designs, risks, and issues – propose effective solutions.

Proactively identify improvement opportunities and work with the Manager, IT Support Services to implement processes that enhance Help Desk operations

Be available for after-hours/weekend on-call support as required. Other duties as assigned. Comfortable working weekends and off hours on-call support.

Preferred Knowledge and Qualifications

Customer Service

Member of IT Desktop Service Support team. Single point of contact for escalated and sensitive cases related to IT desktop technical issues, demonstrate experience in creative problem solving and Top Tier communication skills.

Proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy and positivity.

Experienced in BMC FootPrint IT service management and Cisco Finesse Call Centre product

Windows/Linux Desktop Administration and Operations

Extensive knowledge in Microsoft Windows Desktop environment

Support Active Directory, Configuration and Policies, User administrations

Prepare, Deploy and Manage 5000+ Windows workstations organization wide

Familiarity with Microsoft SCCM, MDT and WDS an asset. Implement proper Windows Desktop patch policies, Group Policies and Change Management

Manage and Support corporate File and Print sharing

iPhones / Tablets / RF Guns Administration and Operations

Experience in latest version of iOS,

Prepare, Deploy and Manage a service fleet of iOS products

Familiarity with SOTI: Enterprise Mobility Solutions an asset

Preferred accreditation / certification

Microsoft Azure Administrator Associate

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft 365 Certified: Teams Administrator Associate

APPLY TODAY!

Permanent Full-Time