TECHNICIEN SUPPORT SENIOR

Wonderbox is the European specialist in giftboxes and in the leisure activities sales on Internet. With nearly 600 employees and a turnover of 350 million euros, our products are distributed in France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway and the USA.

Our mission? Make our customers' dreams come true and offer them original gift solutions in the world of leisure (wellness, gastronomy, sports and holidays).

As part of the Wonderbox team, you'll be pleased to work with talented, motivated and dynamic colleagues in a constantly evolving environment. You'll have the opportunity to progress within a fast-growing international company with a strong corporate culture.

-

Job Description:Install, configure, and maintain computer systems, networks, servers, and software necessary for the company's operations. Provide technical support to end-users, diagnose and resolve hardware and software issues, and respond to assistance requests within defined timelines. Manage data and system security by implementing protective measures, conducting regular backups, and enforcing security policies to prevent breaches and ensure data confidentiality. Collaborate with internal teams and external vendors to assess IT needs, recommend appropriate solutions, and participate in IT projects' implementation. Stay updated on technology trends, evaluate new technologies and improvement opportunities, and propose initiatives to optimize the company's IT infrastructure and processes.

-

Your Profile:

Compétences techniques souhaitées :

Intune

Outil ITSM Jira Service Desk et Pytheas Service Desk

Scripting Powershell

Office 365

Postes clients : Windows 10/11, Mac OS, Linux Ubuntu, Android, IOS

Administration système et réseaux (GPO, création de VM, gestion des ESX, configuration d’équipements réseaux, Windows Server etc.)

Qualités :

Autonomie,

Sens de l’écoute,

Force de persuasion,

Réactivité,

Résistance au stress,

Bon communiant,

Esprit d’équipe,

Polyvalence.

-

Are you ambitious? Do you want to work in a growing company, take up new challenges and become a Dream Maker yourself? Then come and join the Wonderbox adventure and join a dynamic, passionate team that's enjoying international success!

JR000304