Customer Service Representative

Key Responsibilities:

Apply to create new customer account, and extend new material in SAP

Check booking document aligned to booking policy.

Create & update sales orders in SAP, while ensure the accuracy of the data input.

Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.

Coordinate with customers on collecting payment & L/C, and notify finance team

Send shipping instructions to buyer or warehouse, timely track the shipping date.

Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

Billing upon revenue policy, and support finance to complete internal audit.

Apply VAT Invoice upon completion of delivery.

Timely send installation notice to service team.

Tracking A/R collection ASAP

Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.

Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

Competence Qualifications:

Motivation:

Always strives to reach goal with a high level customer oriented mindset

Strong Learning willingness

Positive and responsible

Enjoy team work with good team spirit

Enjoy dynamic environment able to drive actions

Knowledge:

Customer Service relevant experience

Office software

International trading knowledge

SAP/ERP system knowledge & Operation

Product knowledge

Logistic knowledge

Capability:

Oral & Written English

Excellent Communication skill with Strong collaboration, influencing and convincing capability

Strong logical thinking

End to end management

Ability to work in cross-functional teams

Project management (e.g. process optimization etc.)

Risk management capability

Problem solving skills

Change management

At least one year related experience

R-01245317