Senior Computer Technician

Delaware Nation Investments is currently partnering with the government and other vendors on the Special Operation Command Information Technology Enterprise Contract (SITEC 3 EOM).

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC 3 EOM) Program is to provide USSOCOM with Operations and Maintenance (O&M) services to maintain uninterrupted IT functionality across the globe. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the J6 organization, and ultimately the end-user.

Responsibilities

Monitors and responds to technical hardware and software problems utilizing hardware and software testing, tools and techniques.

Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.

Assists with installation of workstations and associated hardware.

Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment.

Logs, validates and diagnoses customer issues, on the full range of products.

Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.

Escalates calls to agreed service levels.

Installs, configures and maintains desktop and laptop PCs and peripherals such as printers

Installs and configures application and operating system software and upgrades

Troubleshoots and repairs hardware and network connectivity issues

Removes old equipment and performs data migration to new machines

Qualifications

Top Secret Security Clearance

Security+ or equivalent certification

Bachelor degree in a STEM field or equivalent experience

7+ Years of Experience

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