Helpdesk Supervisor - Tempe, AZ

Job Description

Company Description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.Job Description

This position will act as the primary point of escalation for helpdesk staff. This position will provide tier 2/3 computer support and assist Unitek employees with computer software, hardware or system problems. The position works with and supervises a team of helpdesk staff that ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. The helpdesk supervisor will also ensure that helpdesk staff adhere to ticket first response and SLA requirements.

The Helpdesk personnel’s essential duties will include but not limited to:

Supervising helpdesk staff and the ticketing system

Preparing equipment for new hires

Answering technical questions other helpdesk staff and employees may have and resolving problems via telephone, e-mail, or in person

Ensuring that helpdesk staff properly update and secure company computers

Maintaining, installing, and modifying operating systems and software programs, such as virus protection and word processing printers. Ensuring that all update and install packages are up to date.

Coordinating with co-workers to determine how request orders will be assigned and/or advising workers to ensure all repairs are properly completed

Preparing recommendations on software or hardware programs and developing user manuals

Additional tasks as assigned.

Salary starting at $70kQualifications

3 plus years’ technical helpdesk experience

Knowledge of hardware software and operating systems including Windows 10, Windows 11, Chrome OS, macOS, Office 365, Active Directory, Azure Entra ID, Adobe Apps,

Must be able to think analytically, problem-solve, and have the patience and confidence to assist customers with resolving technical issues

Great customer service, Interpersonal skills are required

Strong written/documentation skills are required to write manuals and e-mails

Ability to work both independently and with a team

Ability to learn new skills

High School Diploma and/or Related discipline in Helpdesk support

Certifications, training programs plus computer knowledge and experience can be sufficient. An associate's degree in the computer field is preferable

Additional Information

For Full Time, We Offer:

Medical, Dental and Vision starting the 1st of the month following 30 days of employment

2 Weeks’ starting Vacation per year. Increasing based on years of service with company

12 paid Holidays and 2 Floating Holiday

401K with a Company Match

Company Paid Life Insurance at 1x’s your annual salary

Leadership development and training for career advancement

Tuition assistance and Forgiveness for you and your family up to 100% depending on program