Septic/Sewer/Drain Diagnostic Tech

ESSENTIAL DUTIES & RESPONSIBILITIES:

Inspection of Septic Tanks and Systems

Completes thorough assessments of work needed and educates customers on all service recommendations

Responsible for assisting with site assessments for drain fields

Able to dig Septic Tanks and other jobs as assigned

Serve as a point of contact for customers, building relationships and addressing complaints

Follow safety rules and exercise safe work practice

Provide effective communication between customers and Wind River Environmental

Observe and note defective septic component systems, adverse buildup or hazards on the work order

Recommend any maintenance or service

Prepare for each service job to maximize efficiency (get truck ready, tools, etc.)

Daily pre-and post-trip maintenance (check fluids, tires, supplies)

Completion and submission of quote and service paperwork to management in a timely manner, if required

Respond to trouble/emergency calls in a timely manner

Discuss and recommend adequate maintenance service frequency with the customer

Follow all Wind River Environmental service protocols Other duties as assigned by management

KNOWLEDGE SKILLS & ABILITIES:

Sales background preferred

Ability to make on-the-job decisions

Passion for helping people and problem-solving

Ability to work independently

Must be willing to work on-call rotation (nights, weekends, holidays)

Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs

Ability to speak, cooperate and communicate effectively with customers, co-workers and management

Ability to work independently and manage pressure to meet deadlines

Basic computer literacy including email and internet skills

Ability to perform basic math functions

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Full-Time