Customer Service Agent, Part -Time, HS 3, Benefits - Lakeland

Requisition Number

28840BR

Description

Working in a high volume customer services center responding to phone inquiries about Group Benefit Plans, i.e. health, life insurance, long term disability, voluntary benefit plans, Retirement and Stockholder Services,

prepare paperwork related to benefit requests and update associates’ information and

assist with a variety of other tasks within the benefits department as needed.

Department

Benefits Administration

Required Qualifications

high school diploma or equivalent experience

ability to handle a high volume of calls daily and process work accurately, timely and meet deadlines

professional telephone etiquette and probing skills

ability to handle and maintain confidential and sensitive information

ability to work independently and productively

be detail-oriented with good analytical skills and problem-solving skills

working knowledge of Microsoft Office

excellent organizational skills

excellent verbal and written communication skills

excellent attendance and punctuality record

ability to work well with others, remain positive and be an effective team member

obvious enthusiasm, initiative, pride in work and a

commitment to Publix and our Mission.

Preferred Qualifications

two years Publix retail customer service experience in an employee benefits administration department

call center experience

benefits experience

general accounting skills

Bilingual -Spanish a plus

Hours of Work

Availability 8:00am - 4:30pm, Monday - Friday

Frequency of Pay

Weekly

Minimum Base Pay

16.35

Maximum Base Pay

23.20

Potential Annual Base Pay

NA

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

Benefits Information

Employee stock ownership plan that contributes Publix stock to associates each year at no cost

An opportunity to purchase additional shares of our privately-held stock

401(k) retirement savings plan

Group health, dental and vision plans plan

Paid Time Off

Paid Parental Leave

Short- and long-term disability insurance

Tuition reimbursement

Free hot lunches (buffet-style) at facilities with a cafeteria

Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Travel Frequency

0%

Address

3300 Publix Corporate Parkway

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

Facility

Lak Publix Corporate Office B003