Automotive Service Advisor / Writer & Weekends Off West

Job Description

Company Description

Christian Brothers Automotive

We Offer:

*Annual compensation plan up to $75k for the most skilled Service Advisor

Local Owner - Onsite Daily

Paid Vacations and Holidays

Weekly Lunches Provided

Employee Appreciation Events

Ongoing Training & Career Development

Closed Weekends To Spend Time With Family & Friends

Healthcare Benefits Available

Chaplain Care Support AvailableJob Description

Job Title:

Service Advisor / Writer

Location:

1650 N Neltnor Blvd, West Chicago, IL 60185

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

Greet every customer that enters our facility with hospitality and respect

Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand

Manage the store’s workflow in an effective and efficient manner

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself and the customer

Directs, coordinates, and participates in performing customer service activities

Shuttle customers as needed Qualifications

Qualifications:

Strong customer service background highly preferred

Career or personal knowledge in the automotive industry required

Current driver’s licenses

Driving record acceptable to our current insurance carrier

Physical Preferences:

Proficiency in Windows based computer software and automotive store applications

Experience in automotive customer service and service sales

ASE certification in service management or equivalent

Associates degree or undergraduate degree

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.