Call Center Representative Remote

Job Description

Description

Our customer is an industry leader in Accounting and Business Advisory Services and currently provides service from 23 locations across the US and Puerto Rico. They Primarily provide compliance and grant management for Disaster Recovery grants.

Job Responsibilities:

Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.

Obtains a working knowledge of applicant needs and program eligibility criteria.

Understands program requirements and other key objectives.

Understands program processes from start to finish and communicates those processes clearly to applicants.

Gathers applicant documentation and uploads to program system of record.

Records all communications in the program system of record.

Required Experience

1+ years’ experience providing customer service and/or clerical work.

Associates or Bachelors Degree preferred.

Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.

Must be able to travel to other office locations, if needed

Ability to perform some evening or weekend work as required

Ability to learn and apply the requirements, policies, and procedures quickly

Ability to perform mathematical operations such as calculating percentages and working with large numbers

Ability to use analytical skills to interpret and evaluate information

Ability to read, write, and speak English (Bilingual preferred)

Bilingual - Spanish speakers highly preferred

Ability to work successfully with socio-economic and ethnically diverse populations

Highly organized and detail-oriented

Ability to thrive in a fast-paced work environment

Strong customer service skills and knowledge of customer service best practices

Ability to maintain confidentiality of program information

Proficiency with Microsoft Word, Excel, Outlook, and Internet

Once you apply for this position please follow up with James Vigil via email at or by text at we are looking to fill this role as soon as possible with a start date of 4/4/2022.