Host Hostess

Job Description

Nobu Hotel Palo Alto is looking for warm, approachable Host staff to represent the restaurant operation. The restaurant host/hostess is the first person to interact with arriving guests as they enter the restaurant. It is the job of the host/hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the host/hostess.

Job responsibilities include, but are not limited to:

Greet guests at the door and escort them to a table

Set tables according to service standards

Introduce the guests server as they sit down

Communicate with the kitchen regarding guest counts and length of wait for tables

Always smile and greet guests with a warm welcome

Check in with guests to ensure satisfaction with each food course and/or beverages

Maintain cleanliness of work areas and host/hostess stand throughout the day

Make silverware roll ups throughout the shift

Ensure uniform and personal appearance are clean and professional

Welcome and acknowledge all guests according to company standards

Run food and bus tables when you find extra time

Anticipate and address guests’ service needs

Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness

Thank guests with genuine appreciation

Help plan and coordinate timely seating of guests.

Take reservations in person and over the phone, using professional language at all times.

Answer telephones, responding to guests questions in a professional manner.

Knowledge of resort services and amenities.

Perform opening and closing side work.

Stay up to date and current on all general hotel and restaurant information

Maintain seating chart.

Check phone messages.

Use of Reserve Open Table system.

Use guest names whenever possible.

Knowledge of all menus items

EOE

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