Customer Service Representative

Job Description

Customer Service Representative

The Customer Service Representative will partner with outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure Operational Excellence.

Customer Service Responsibilities:

Respond to customer and outside sales requests in ‘real time for price quotations, order placement, adjustments and cancellations

Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience

Prepare quotes, order entry and resolve queries utilizing the ERP system

Serve as a liaison with outside sales, purchasing and plant management to expedite orders and meet delivery dates

Plan, organize and coordinate with management to pre-qualify bids over $3000 for Project or Contract Management

Coordinate delivery times with production and Operations Manager in order to achieve customer satisfaction when normal lead times are not adequate

Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables

Participate in various projects with the Engineering Department related to account-specific or special product opportunities

Other duties as assigned

Qualifications:

Education

A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline. In the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.

Customer Service Experience & Skills

At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred

A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales

Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking

Demonstrated ability to work with internal and external customers providing exceptional customer service

Requires solid written and verbal communication skills

Demonstrated mechanical aptitude

Strong analytical, conceptual and planning skills are required.

Excellent math skills and overall PC literacy (Microsoft Office) are required.

Must be detail-oriented, self-motivated and disciplined with the ability to multitask.

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment

A real Work life/ Home life balance

Growth and Development Opportunities including a Lifelong Learning Career Path

Humble, Hungry, Smart Culture

Market Competitive Salaries

Free Virtual Doctor visits with $0 copay (Teledoc)

Mazzella Core Values:

Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk

Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value

Be Humble – lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamicsCompany Description

Mazzella Lifting Technologies provides ideal lifting solutions, offering all styles of slings, rigging hardware, wire rope, overhead cranes, hoists and engineered lifting devices. We also provide training, in-field inspection and repair services that support our products.

Mazzella Lifting Technologies also provides sling and hoist testing (static / dynamic) — in-house or job site. Some of the major market segments we serve are Steel, Construction, Energy, Oil and Gas, Automotive, Durable Goods and General Industry.