• Need to have international calling experience.
• Excellent communication skills with ability to follow through on difficult decisions.
• Collections/Credit Control experience is required.
• Knowledge of contracts and an understanding of UK Insolvency and consumer credit laws would be an advantage.
• Banking, Leasing or Financial Services experience preferred.
• Ability to work within structured processes managing tasks efficiently and effectively.
• Skilled in negotiation
• Adaptable, self-motivated team player
• Strong analytical skills
• High attention to detail
• Be proactive and acts on own initiative and have good problem-solving skills.
• Ability to cope with change, be flexible and handle difficult situations.
Requirements
Graduate with 3+ years of Work Experience in the Assistant Manager / Team Leader in an IBPO Telesales (Cold-calling environment)
• Proficiency in MS-Office (esp. – MS Excel) Preferred: -
• Work Experience in Sales – Cold Calling
• Basic Understanding of Dialler Functionality
• Additional Qualification (Lean 6 sigma certification – GB)
• Basic Knowledge of any CRM functionality (PeopleSoft/Sales Force/Pipedrive/Sage)
Benefits
• Great and innovative company.
• Competitive Salary
• Yearly bonus scheme.
• Gratuity & Insurance is over & above the CTC.
• 33 days annual leave
• Hours of work: 11:30 - 08:30 PM