Manager, Deployment and QA

Job Description

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!

We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.

POSITION SUMMARY

As Manager, Deployment and QA, you will report to the Sr. Director of Engineering and lead a team of Quality Assurance Engineers. In partnership with Product and Engineering Managers, you will define processes, continuous improvement initiatives, and measurements to ensure strength in performance and delivery.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Lead the organization's effort in defining and implementing cutting-edge quality assurance practices and policies

Steer the QA function towards modern, automated, and efficient processes that support agile and continuous delivery models, enhancing product reliability and customer satisfaction

Drive designs of automation software for testing against multiple platforms including mobile, web, and APIs.

Design/Architect, develop, and improve CI/CD operations and systems.

Technical expert who is comfortable taking hands on approach to the release process

Develop and manage continuous testing and deployment strategies in an agile framework, ensuring fast and reliable delivery of software

Establish a clear vision for the QA department, aligning with the company's broader strategic goals and fostering collaboration across geographies

Lead, motivate, and inspire teams of QA Engineers to ensure the delivery of high-quality innovative products through thoughtful release pipelines, automation testing, and product stewardship.

Recruit, retain, and develop engineers who build great working relationships, and develop a team that is capable of executing the technology strategy and delivering value to the company.

Manage and coach direct reports through challenges and personal career growth

Ensure the team's success by removing roadblocks, addressing conflicts, and operating as its champion.

Assist the Engineering Leadership team on cross-team initiatives such as process improvement, software quality, etc.

Partner with the Design and Product teams to ensure the delivery of high quality software through the development of test and release plans, as well as automation software.

Track, produce, analyze, and action upon key metrics & milestones to ensure quality products are delivered on time.

Foster a proactive, results-focused technology culture that is responsive to the needs of the business. Create an environment that encourages innovation and receptivity to change. Encourage intelligent risk-taking.

EXPERIENCE

BA/BS in Computer Science or closely related degree or equivalent practical experience

6+ years experience managing a team strongly preferred

Experienced at organizing agile software teams to deliver high-quality software

Demonstrated coding and design proficiency in at least one modern programming language such as JavaScript, Java, Python

Experience working with common automation testing frameworks such as Cypress, Selenium.

Experience testing in multiple platforms including iOS, Android, Web and Services.

Experience with cloud services (e.g. AWS)

Experience with common CI/CD tools and design patterns.

Experience with containerization technologies (e.g. Docker, Kubernetes)

Experience with Performance and Load testing tools.

Comfortable working and leading a team remotely

KNOWLEDGE

Strong analytical and problem-solving skills

You are able to attract great teammates and high-performing engineers

You excel at analyzing deep technical problems and coaching teams to the best-balanced solution

You stay familiar with emerging technologies and best practices; you know the tooling landscape and know how they fit into a modern test automation environment

You operate with empathy and strive to cultivate a work environment that is both supportive and challenging

You are passionate about helping engineers develop new skills and advance in their careers

You possess strong verbal and written communication, collaboration, and documentation skills

You are a lifelong learner and passionate about learning new things and taking on new challenges

Highly organized, detail-oriented, and able to work autonomously with minimal direction

DESIRED BEHAVIORS

Facilitates change - encourages continuous improvement of work practices and processes. Enable the ability to move through change to transform new levels of thinking, understanding, and work practices.

Drives execution – engage and enthuse team by cascading company & departmental goals into individual goals. Sets high performance standards, sets clear expectations, facilitate problem solving, provide task clarity and set boundaries.

Manage the team – be a steady hand, hold the team accountable, utilize straight talk and take corrective action when required to ensure compliance and fair treatment, provide consistent reward and recognition.

Keep the team focused and motivated - facilitate timely decision making, know when to escalate, fail fast, provide timely feedback and regular communication.

Technically proficient - know own role thoroughly and possesses a wide field of knowledge, has a solid familiarity with team member's roles and tasks.

Uses the full capabilities of the team – understands team member's development needs and aspirations, takes these into consideration when assigning tasks and responsibilities. Develop and coach so the team can reach full potential.

Over communicates - hosts team communication (1:1`s and team meetings), cascades important and "need to know" information in a timely manner.

Involve employees in decision making – encourage communication across the team along with sharing of ideas and proposed solutions. don't allow members to operate in isolation, utilize each team member's strengths and skills.

Manages collaboratively - Foster teamwork, empower and develop trust with employees to deliver successfully and delegate appropriately.

Displays ethical character and competence - Always act with integrity and intent.

Is a role model – displays high levels of commitment and energy, role models our values, sets high standards of behavior. Influence others positively, act as a good citizen of UpKeep.

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Company History & Product:

UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!

Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!

We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.

Learn More!

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.