Rental Counter Associate

Job Description

Southeastern Equipment is searching for a Rental Counter Associate. Passionate about great customer service? Want a chance to build a career with a rapidly growing organization? We'd like to speak with you!

Your work day consists of:

Responsive customer service handling inquiries in person, over the phone, and via email. Collaborates with sales and rental teams to efficiently execute contracts, locate equipment, and confirm delivery details. Ensures compliance with Southeastern Equipment's contract and billing procedures. Utilizes Salesforce, Excel, and technology for streamlined rental processes. Coordinates trucking logistics and collaborates with operations, rental, and accounting teams to ensure accurate paperwork and billing. Writes DPO tickets, maintains organized files, and collaborates with service and yard personnel for delivery readiness. Additional duties as assigned.

Travel Requirements: 10% or less

May travel for training and meetings as needed.

May travel if needed to other branches.

Metrics Accountable

Contract Response Time

Company Monthly Rental Volume

Call Scoring (Customer Service)

Rental Trucking Recovery

You excel at upholding Southeastern Equipment's Values and Mission:

Passion We create relationships, not transactions.

Niche Through high levels of customer service we provide solutions and expertise to help customers move material to build the future.

Values Passion - We have steadfast determination.

Helpful - We are reliable.

Hustle - We have grit and do more than what is required.

Human - We treat everyone with empathy and dignity.

Customer First - We make sure our customers are cared for first.

Customer Communication and Service

Answer customer phone requests and conduct proper discovery conversations to aid in building a rental quote/contract.

Respond to customer electronic communications professionally.

Communicating final billing and rental repairs as necessary.

Contacts customers for status updates on rentals and informs them on expected delivery/pickups as needed.

Rental Contract and Coordination

Receive rental requests and create opportunities in CRM/Business System.

Return of rental contracts to customer or stakeholder within 20 minutes from request.

Verify the customer meets all standards for their machine rental (credit check, certificate of insurance and appropriate machine use).

Rental contract signature capture and submission to back office for billing.

Customers call off and end of contract billing summaries.

Updating credit cards and assisting in collecting routine credit card payments.

Equipment Selection and Logistics

Sources equipment for rental contracts and applies to records.

Aids in updating equipment records for availability or hold status using the CRM/Business System.

Answers inquiries about fleet availability internally and externally.

Coordinates and arranges trucking for all rental moves.

Verifies and updates GPS tracking systems for rental fleet.

Intercompany Stakeholder Cooperation

Sales department equipment needs for demo/loaner and used equipment.

Actively engaged in the sales team’s efforts of selling rental and equipment, providing full equipment rental support and timely responses.

Additional duties and responsibilities as assigned and updated.

Follows all stated SEC SOPs as updated and amended.

What you bring to the table:

Educational and Experience Requirements

High school diploma or equivalent; additional education or technical training is a plus.

Previous experience in a similar role within the construction equipment industry is highly desirable.

Strong knowledge of construction equipment and product uses a plus.

Excellent customer service and communication skills.

Proficiency in using computerized inventory management systems.

Detail-oriented with strong organizational skills.

Proficient in Microsoft Office, word, excel, PowerPoint etc.

30 WPM typing speed.

Valid driver's license.

Professional etiquette required.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Southeastern Equipment is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Do you have a great work history but are hesitant to apply because your previous experience doesn’t specifically align? We encourage you to apply! Southeastern Equipment values established skill sets, tenure, and culture fit over industry experience. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development.

Southeastern Equipment offers a competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K, Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.

Southeastern Equipment is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.