Help Desk Level II/III Support Analyst

Aquinas Consulting is currently looking to fill a Level II/III Service Desk Analyst job in Trumbull, CT. This DIRECT hire job is available with a leading IT solutions provider. They have been an industry leader for 50 years. In this role, you will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to our clients throughout various stages of troubleshooting and solution implementation within their environment.

Level II/III Service Desk Analyst Job Responsibilities:

Resolve situations with VIP clients (white glove experience)

Troubleshoot and resolve critical server, network, and lines of business incidents

Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP

Office 365 / Azure / AWS

Microsoft Exchange Server/Exchange Online

Remote access technologies, including RDS and VPN

Peripheral device support, including network printers, scanners, monitors & UPS devices.

WAN devices

Hypervisors, SAN, NAS

Wireless controllers and access points, routers, firewalls, and network switches

Resolve escalated issues from the L1 and L2 team members

Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.

Mentor team members on technology

Support sales team including attending sales presentations as the technical SME.

Collaborate with other departments to solve complex issues

Tasks assigned by the Director of Service Desk.

Level II/III Service Desk Analyst Job Qualifications:

High School diploma, Bachelor’s Degree a plus

Minimum of 6 years work experience in a Help Desk role

Previous MSP experience

CompTIA A+/Network+ or equivalent experience

MCSA or equivalent experience

Complete technical understanding and expertise in the following:

Public and private DNS functionality

Mail flow diagnostics

VPN support and configuration

File server support and configuration

RDS environment support

If you are interested in this DIRECT-hire Level II/III Service Desk Analyst Job in Trumbull, CT, please apply now to be connected with a member of our team.

Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.

Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Full Time/Direct Hire