Catering Sales Manager

Essential Duties and Responsibilities:

Identifies, solicits, and develops new business through obtaining accounts from reader board service, direct sales from existing accounts and contacting new customers in the market.

Solicitation of new and existing business should be through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting, and networking.

Works alongside the Sales Manager to solicit and respond to sales inquiries from potential clients and customers seeking event/meeting space, food & beverage services, audio-visual services, etc.

Serves as primary contact for meeting and banquet functions to ensure all preparations have been made as detailed on Banquet Event Orders (BEO) and last minute needs & changes are responded to expediently.

Attends and facilitates weekly BEO meetings with Management, Department Heads, and Food & Beverage staff.

Handles all details of definite events/meetings including menu planning, A/V requirements, processing & distributing Banquet Event Orders, obtaining guarantees, and handling billing.

Participates in industry events, trade shows, and promotional events within the target market.

Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections, and consistent follow up.

Understands the competitive landscape and does what it takes to secure business that meets or exceeds revenue expectations and profit goals.

Proactively pursues sales activities on a weekly basis to align with meeting or exceeding established monthly, quarterly, and annual targeted revenue and monthly solicitation goals.

Ability to deal with a range of customer types, some of whom require a high level of patience, tact and diplomacy in order to identify and facilitate their catering needs.

Ability to establish and maintain effective working relationships with associates.

Ability to make sound business decisions and take action quickly based on previous experience and good judgment.

Knowledge of hotel and restaurant catering operations and operating systems.

Prepares weekly, monthly, quarterly, and annual reports (i.e.: goals and forecasts on groups & events).

Completes additional duties as requested by VP of Revenue, Sales & Marketing.

Skills and Competencies:

Minimum 3-5 years of catering experience.

Hilton, OnQ PM and R&I, and Delphi experience preferred, but not required.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

The Roslyn, Tapestry Collection by Hilton is a quaint boutique property nestled in the tree-line hills of Roslyn, NY. The property’s 76 guest rooms and suites provide luxurious comfort to all who come to stay. The Hotel focuses on personalized, impeccable service and creating memorable stays whether for business or leisure.

The Hotel boasts a new fine dining restaurant and bar, Atlas New World Bistro, a cozy Lobby Lounge with a fireplace, and over 4,000 sq. ft. of flexible banquet & meeting space with in-house catering and state-of-the-art audio-visual equipment. It’s also home to a supper club, Roslyn's Cellar, which hosts music artists, comedians, psychic mediums, celebrity meet & greets, and more!