Customer Focused Team Member

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

In this role you will be a key contributor to the successful delivery of products and services to our customers. This role requires a foundational understanding of business and financial processes. As an administrative aid to the Customer Focused Team (CFT) your support may span across multiple professional functions in both the production and office environments. Having a great attitude towards customer service, ability to remain flexible, personal drive and initiative will help you to be successful in this role.

DUTIES/ RESPONSIBILITIES:

Coordinate with customers and internal teams on resolving past due accounts receivable

Coordinate RMA deliverables

Load and maintain all Customer orders, forecasts & system data

Contract review for Part Number, revision, quantity, lead-time/delivery and pricing upon receipt of order

Responsible for accuracy of all order and forecast entries

Generate, track and distribute standardized reports, both internal and external

Participate in regularly scheduled customer meetings regarding orders and communicate delivery dates and status to customer base

Assist in preparation of new product quotes and maintain pricing in Oracle and standard pricing locations

QUALIFICATIONS:

High school diploma/GED is required but an Admin, Finance or Operations post-secondary education is preferred

Previous experience in manufacturing, supply chain, customer service or sales

MRP/ERP experience an asset (Oracle)

SKILLS REQUIRED:

Solid knowledge of Microsoft Excel (Pivot Tables, V-Lookup, etc.) as well as other MS Office products

Excellent analytical skills and attention to detail

Effective communication and interpersonal skills to interact effectively with all levels of the organization as well as directly with key customer contacts.

Excellent organizational skills; self-disciplined; works well under pressure.

#LI-JS1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Canada: Title for the position will be in accordance with applicable national and local laws.

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