Customer Service Representative

Job Description

A global travel company is looking at add a Customer Service Representative to their team in Springfield, MO!

Job Description:

Are you a detail oriented individual with a love of research and investigation? Or maybe putting together the pieces of a puzzle to reveal the bigger picture sounds like fun for you. Does the idea of joining a small team making a big impact appeal to you? Do you like to have an individual contribution to the overall goal, while still being part of a close-knit team? If this sounds like you then the Sanctions Compliance Support role may be right up your alley, and we want to hear from you!

Responsibilities:

-Accurately and efficiently review and resolve assigned cases using established policies and procedures.

-Review and evaluate transaction information and compare it against known risk flags

-Escalate risky or complex cases using established guidelines

-Review identified quality errors for needed corrections and update associated cases with corrected information.

-Adhere to established productivity and quality metrics.

Schedule:

• Contractor's shift will be 11:00am -8:00PM.

• Contractor will either work Sunday-Thurs or Tues-Sat.

Company Description

• Come get Swoon’d!

\t• Swoon handles the staffing need of over 80 Fortune 500 clients.

\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.

\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.