Customer Care Representative

Job Description

Duties and Responsibilities

Respond to customer calls and emails

Respond within time standards, Check Order Status, Check Inventory, Track Shipments

Provide Product Info & Pricing, etc

Review/Analyze/Execute emails within response-time standards

Process QA Requests from Order Entry Team

Process orders, credits, or return authorizations

Research and resolve customer inquiries

Process XML & EDI Orders

Process Demo Requests

Process Warranty & Replacement Orders

Cancel/Revise Purchase Orders after released into production

Check inventory as needed

Correspond with Corporate's Product & Pricing Coordinator

Process Corporate Portal Customer Requests

Attend daily/weekly meetings as needed

Review Reports As Required

Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)

Assist customers in the showroom as needed

Supports Literature Program (inventory, orders, binders, replenishment, etc)

File Documents in accordance with local guidance

Additional duties as assigned

Requirements

Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently

Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly

Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

Education

High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience or military equivalent.