IT Support Technician

Job Description

JOB TITLE: IT Support Technician

DEPARTMENT: Information Technology

REPORTING TO: Senior & IT Support Engineers

SUMMARY:

The IT Support Technician at Piasecki Aircraft Corporation assists in maintaining and supporting the organization's computing and technology systems, providing technical assistance to staff members and ensuring adherence to IT standards and protocols.

RESPONSIBILITIES:

· Assist in implementing network security tools and protocols.

· Support the maintenance of IT infrastructure in compliance with company and regulatory policies.

· Assist with onboarding and offboarding procedures for new users, including providing training.

· Assist in maintaining company web and SharePoint sites.

· Assist in deploying new end-user devices and performing basic troubleshooting.

· Assist in maintaining backup systems and disaster recovery plans.

· Provide support for desktops, laptops, mobile devices, and video conferencing equipment.

· Assist in managing IT assets, including software licenses and hardware warranties.

· Assist in evaluating and purchasing software, hardware, and IT supplies.

· Provide basic administration support for Office 365 environment.

· Assist in supporting Windows servers and desktops.

· Assist in maintaining network switches and firewalls.

· Assist in maintaining server and security audits.

· Provide basic troubleshooting support to users with varying technical abilities.

· Perform other duties as assigned by the Senior & IT Support Engineers.

KNOWLEDGE / SKILLS / ABILITIES:

· Basic understanding of IT security principles and practices.

· Familiarity with Office 365 applications.

· Knowledge of desktop support and troubleshooting techniques.

· Basic understanding of network concepts.

· Ability to learn new technologies and software quickly.

· Strong communication and interpersonal skills.

EDUCATION / CERTIFICATIONS:

· Bachelor’s degree in information technology or relevant field preferred.

· Relevant work experience may substitute for a degree in some cases.

Benefits:

PiAC offers comprehensive health benefits, a 401k retirement plan with employer matching, and generous paid time off benefits to full-time employees.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Equal Opportunity Employer:

Piasecki Aircraft Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Export Control Requirements:

U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.Company Description

Piasecki Aircraft Corporation (PiAC), founded in 1955, is a small R&D business specializing in design, fabrication and flight test of experimental rotorcraft and unmanned air vehicle technologies. PiAC leverages its unique skills and experience to develop ground-breaking technologies and concepts from concept development through design, fabrication, qualification and flight test. The company has a fully qualified aircraft QC Department, is ISO 9001 and AS9100 Rev C certified.