Sr. Associate, Learning & Development

We are looking for a Sr. Associate, Learning & Development on our Store Operations team onsite in Bethesda, MD. You will support learning and development-related initiatives, including instructional technology, for the Training and Events Team, Store Operations.

You will be responsible for the entire training lifecycle of various training and technology-related initiatives. These include synchronous virtual trainings, product training videos, product-related training materials, and other trainings/learning artifacts. The position will be responsible for creating various job aids related to these initiatives, including quick reference guides, computer-based modules, and training videos, and communicating those effectively to the target audience. The Sr. Associate will liaise with other internal stakeholders on these initiatives as necessary.

The Sr. Associate will also be responsible for the company’s Learning Management System (LMS) by managing the day-to-day maintenance of the system, including uploading content, content management, and test creation; providing support to those in the system (learning pathways, compliance-related training, etc.); creating and running reports at the request of internal stakeholders; managing accurate records for various product certifications (Wine for Life, Total Wine Professional, Total Spirits Professional); and troubleshooting as necessary. This role will respond to tickets related to instructional technology/LMS-related issues and requests by serving as the project lead for the help center queues. You will report to the Manager, Learning Systems.

You will:

Create new training objects, including quick reference guides, computer-based modules, and training videos

Collaborate with other internal departments to communicate, create, and/or manage the training initiatives effectively

Manage and maintain the Learning Management System (LMS), including transcript support, report processing, and content management

Respond to tickets related to technology issues and requests

Manage existing technology-related training initiatives to ensure their continued success

You will come with:

Bachelor’s Degree required (Education, Instructional Design, Learning & Development, Instructional Technology, or other related field)

Experience developing training materials

Experience working in a Learning Management System (Cornerstone and Workday Learning preferred)

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, etc.)

Passion for researching and testing emerging educational trends and technologies

Strong analytical and problem-solving skills

We offer

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, prescription, dental, vision)

401(k), HSA, FSA, Pre-tax commuter benefits

Disability & life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accident insurance

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Grow with us

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.