Front Desk Executive

Client Interaction: Greet and welcome guests as soon as they arrive at the office, ensuring a positive first impression. Answer, screen, and forward incoming phone calls while providing basic information when needed.

• Appointment Scheduling: Arrange meetings and appointments between clients and real estate agents, and maintain the office calendar to avoid scheduling conflicts.

• Administrative Support: Perform clerical duties such as filing, photocopying, transcribing, and faxing. Handle daily mail and courier services.

• Database Management: Update and maintain office policies and procedures. Manage client database systems and ensure that all necessary documents are current and filed properly.

• Communication: Relay important messages from external clients to office staff promptly. Help resolve any administrative problems.

• Marketing Support: Assist in preparing real estate forms and documents, promotional materials, and listings. Occasionally handle social media posts and updates.

• Property Listings: Assist in maintaining property listings on the office website, updating status changes, and entering new listings into the system.

• Facility Management: Keep the reception area tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures). Order front office supplies and keep an inventory of stock.

• Feedback Collection: Collect feedback from clients and visitors to improve the service quality.