Member Services Support Clerk

Job Description

Member Services Support Clerk (Bilingual) needed for a contract opportunity with Yoh’s client located in Alameda, CA!

Top Skills You Should Possess:

Two (2) years of administrative, clerical, and/or data entry experienceWhat You’ll Be Doing:

Responsible for the daily tracking of incoming member correspondence in the member database and assignment to Member Services Representatives as appropriate for follow up

Maintain department miscellaneous filing (paper and electronic) in an organized fashion

Perform clerical duties deemed necessary to ensure smooth functioning of the department

Communicate effectively in a professional manner with plan partners/vendors.

Analyze incoming invoices, validate accuracy, and prepare for signature by Member Services Director

Coordinate requests for on-site interpreter appointments through third-party vendor; receive requests from internal staff or external providers, process the requests through the system, manage submissions to ensure requests are processed in a timely manner, monitor system to ensure requests are received and answered

Process requests for disenrollment, primarily (but not exclusively) through transfers out of county

Coordinate distribution and respond to fulfillment requests of membership materials including welcome packets, EOCs, and Provider Directories; manage inventory of items through creating packets, ordering, replenishing, maintenance, and usage tracking

Open, sort, and distribute incoming departmental correspondence, including postal mail, e-mail, voicemail, and faxes

Copy and distribute departmental information, updates, and memos

Provide clerical support for the department including filing, faxing, and copying

Prepare standard enrollment, plan material fulfillment, and interpreter reports, and other ad hoc reports; ensure daily tracking of metrics as needed and provide monthly dashboard data on the first working day of each monthWhat You Need to Bring to the Table:

Fluency in Spanish, Vietnamese, or Cantonese REQUIRED

High school diploma or equivalent supplemented by specialized business courses or college degree

Two (2) years of experience in related administrative, clerical, and/or data entry duties required

Experience in managing inventory, sorting and distributing incoming correspondence, and/or preparing reports beneficial

Excellent verbal and written communication skills

Strong organizational skills required

Strong customer service background

Proficient in Microsoft Office Suite especially Outlook, Word and ExcelAny pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

What’s In It For You?

We welcome you to be a part of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities.

Medical, Dental & Vision Benefits

401K Retirement Saving Plan

Life & Disability Insurance

Direct Deposit & weekly EPayroll

Employee Discount Programs

Recruiter: Jennifer Andersen

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.Company Description

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.

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