Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk

SUMMARY

We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team. This full-time role will primarily work on-site (SHIFT: Days).

Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES

Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow

Provides navigation assistance to all patients and guests

Utilizes the electronic health record accurately and efficiently to perform the following functions:

Patient Check-in

Point of Service Collections (Co-payments, Self-pay, and outstanding balances)

Registration

Patient Check-out (Schedule following the standard processes)

Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine

Ensures personal workspace and patient waiting areas are neat and sanitized.

Responsible for handling patient financial transactions

Cash Box

Cash Collections

Credit/Debit card transactions

Daily reconciliation

Promotes the organization and assists in maintaining clinic efficiency

Check-out patients

Provide scheduling support for contracted providers and specialty departments

Provide support for providers with requests and urgent needs

Manages special patient needs upon request

Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message

Receives and creates encounters for medical forms and delivers them to the clinical team

Assist with processing of time sensitive patient’s needs, such as patient forms, etc.

Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

High School Diploma or equivalent

At least one year of experience in related field and/or six months of Front of House experience

One year of customer service experience

Preferred Qualifications:

Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds

Ability to work in a fast-paced, continually changing environment

Ability to respond appropriately to shifting priorities

Ability to prioritize work assignments

Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

Demonstrates knowledge and understanding of organizational policies and procedures

Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook

Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

6 months of previous HHS experience

Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment

Certification from

HFMA OR

NAHAM OR

HBI Patient Access Certification

Experience with Electronic Health Records (EHR) – Epic experience preferred

Understanding of medical terminology

Experience with different payers/insurance requirements

Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)