Bilingual After Sales Support Specialist

Job Description

Job description: After Sales Support Specialist will establish and retain relationships with clients so that they can easily obtain customer feedback concerning the quality of the company’s products.

The role also involves assisting clients in resolving issues concerning products they purchased, or services rendered to them. They must establish good work relationships with clients to ensure increased revenue. They will monitor details and evaluate the product warranty’s expiration date and assist them in processing claims

Responsibilities:

• Support the distributors in LATAM region with after-sales related issues

• Maintain contact with clients to obtain customer feedback regarding product/service quality

• Assist clients in resolving issues and complaints concerning purchased products or services

• Follow up on spare part orders from LATAM distributors

• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

• Cross sale products spare parts and maintenance kits to increase sales

• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

• Ensure clients are tended appropriately in line with set customer service standards

• Develop and optimize support and service processes, tools, and systems

• Oversee all post-sales services provided to clients to ensure customer satisfaction

• Provide periodic reports to management on all after-sales activities

Education/Knowledge

• High school diploma. Bachelor’s degree is preferred.

• Strong communication skills both written and verbal to address all levels within internal and external teams

• Open minded, creative and flexible to develop solutions & parts sales strategies

• Experience in after-sales operations of power generation, heavy machinery or automotive companies is preferred.

• Fluent in Spanish and English. US Residents only, employer will not sponsor at this time.

Travel

Ability to travel 10% per annum

All Latin America Operation

Passport needed

Software Knowledge

MS Office is a MUST (Microsoft Office product suite, Excel, Word, Publisher and Power Point)

SAP knowledge preferred but not required

WHAT'S IN IT FOR YOU!

Annual raise (based on performance)

Quarterly Bonus-Based on Performance

Health insurance after 90 days probation period

Paid personal/sick days after 90 days probation period

2 weeks Paid vacation

401K Retirement plan/ matching 3%

Monday to Friday 8 am to 5 pm – In-office & 10% travel to LATAM countries

Company Benefits:

Health insurance (single coverage 50%)

Vacation (first 2 years 2 weeks, then 3 weeks)

3% matching 401K

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