Customer Service Representative

Job Description

Salary: $15-$17/hr + Commission

Job Description:

I know you didn't wake up one day dreaming of working for a collection agency, but let me tell you why working in this industry, especially for our company, is actually a dream you didn't realize you had.

KLS Financial is a fun, goofy high energy place to work and we need someone who can complement the atmosphere we have created here. The running job title associated with this position is "Change Agent" and that title best explains the duties of our new team member. Why change agent? Because we are going to change the world! Ok, maybe not the world, yet, but we are changing the face of collections. Don’t take it from me, I’m biased. Here are words written by one of our very own team members:

"The collectors of KLS aren’t here to simply snatch your money and run...Indeed, the title of “debt collector” only represents a small percentage of what we truly accomplish – we are accountants, negotiators, puzzle solvers, and sometimes even makeshift psychologists. While I wish I had the opportunity to travel back in time and allow my past self to get a glimpse of what collections can actually entail, she was right about a few things – I do want to help consumers, I am a compassionate and empathetic person, and I certainly try my hardest to be a decent human being. Little did I know that these are the attributes of the very best debt collectors, and unquestionably the attributes of the wonderful people that I am lucky enough to work with each and every day."

Read more about her experience:

Requirements:

Good phone voice

Strong problem solving skills

Compassionate and empathetic

Ability to interact well with all types of people

Sense of urgency

High School diploma or greater

Bilingual (not required, but preferred)

Benefits:

This position is full-time and compensation is based on experience. Full time benefits include 100% coverage of dental, vision, long term disability, and life insurance; along with 50% coverage of company provided medical insurance. We also are a profit sharing company which means our finances are completely transparent and you get to share in our profits each month and annually!

KLS also offers paid sick time, volunteer time, vacations, and holidays. We have an Employee Assistance Program that offers FREE counseling sessions for you and your family, employee discounts on tickets, trips, and pretty much anything you can think of; and we partnered with FINFIT to go beyond just helping consumers, but to also help our employees understand how to stay financially fit.

This is also a position with room to grow. On top of those generic benefits, working here can offer so many others. Creative freedom, in-office competitions with monetary prizes, company outings including concerts, hockey games, karaoke and so much more. We believe in work-life balance and having fun while also working hard!