Area Housing Manager

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure -including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks -as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Area Housing Manager (Brockley & Canning Town)

The post holder is accountable for the performance of a PFI Housing Management Contract, ensuring the contract demonstrates best practice, innovation and leads the way nationally in the provision of outstanding housing management and estate services.

As part of the Senior Housing Management Team for our PFI Contracts, the post holder will lead in the overall strategic direction and delivery of their contract and contribute to PFI contracts as a whole, ensuring services delivered meet the diverse needs and aspirations of tenants and leaseholders, improving the quality of life for all of our service users and achieving all key performance indicators and service delivery requirements as specified within the contract.

This is a senior management role responsible for leading and managing an operational area housing team and resources to provide an excellent front-line housing management service to residents, specifically tenancy and estate management services.

Duties/Key Responsibilities

Lead, inspire, develop, and empower an Area Housing Management Team to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.

Lead on ensuring that all contractual requirements are delivered and that all relevant key performance indicators are achieved.

Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.

Review, coach, support and develop the Housing Management Team to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected and achieve individual and team targets and objectives.

Monitor relevant budgets ensuring they are utilised effectively in accordance with the Company's standing orders and financial regulations demonstrating value for money and improvement to the living environment for tenants and leaseholders.

Support and assist the Head of Housing to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.

Contribute to the effective running of the service through active participation in meetings and development events as required.

Mitigate risk through awareness and knowledge and proactive identification, partnership working and adherence to safeguarding process & procedures.

Lead on the delivery of key Housing Management related services including:

Proactively deal with issues of ASB, harassment and criminality, maximising early and successful resolution of cases

Ensuring that related customer or service complaints are appropriately investigated, resolved, and responded to within timescales.

Contributing to the development and delivery of the Tenancy and Estate Management Improvement Plans.

Promoting and actively encouraging tenant and leaseholder empowerment and involvement within the PFI area to ensure they are actively engaged and have the opportunity to influence decisions.

Represent the company and proactively support forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.

Prepare and present comprehensive reports as required.

Ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.

Ensure that operational procedures and processes are developed, reviewed, updated on a regular basis and adhered to.

Undertake additional duties, as allocated by the Head of Housing, as and when required.

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