Customer Support Administrator

Customer Support Administrator

Salary: £30,000 to £32,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time

Profile

Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills to join the team as a Customer Support Administrator.

Key Responsibilities:

Understanding and interpreting client’s drawings and tender documents

Work closely with the sales team to obtain information and understand requirements for quotes

Using Excel to provide detailed and accurate quotations for clients

Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.

Organising and prioritising daily workloads

Negotiating prices with suppliers

Assisting the estimator with costing of bespoke furniture

Scheduling of furniture for projects

Updating internal systems and maintaining an organised and efficient working area for the team

Answering the phone and when needed greeting visitors

Provide support to the Project Managers

Scheduling of furniture for projects

Skills & qualifications:

A high energy, motivated and dependable individual with excellent communication skills

Able to perform calmly under pressure and maintain attention to detail

A purchasing background would be an advantage but not essential

Knowledge and understanding of manufacturing.

Excellent telephone manner with a good aptitude to build relationships with suppliers

Computer literate – Must be competent in the use of Excel.

Able to show initiative and manage own workload

Efficient and pro-active

Adaptable

Interested in this Customer Support Administrator role? Please submit your updated CV.

INDLS