Customer Service Representative

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National Auto Body Parts Warehouse Powered by Parts Authority

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing customers in New York, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Ohio, Georgia, Florida, Texas, Arizona, California, Oregon and Washington.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.

Responsibilities

The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.

Communicate with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.

Acquire return authorizations and obtain credit memos from manufacturers.

Provide documents internally for all shipments.

Process shipping claims.

Send replacement requests and return authorizations to manufacturers in a timely manner.

Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.

Provide support to customer service in order to resolve any order issue that arises.

Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.

Qualifications

Requirements: Qualifications, Knowledge, Skills and Abilities:

1-2 years customer service or related experience required

Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)

Punctual and consistent attendance

Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments

Able to read and follow instructions and take directions from others

Ability to work independently as well as with a team

Effectively prioritizes work and possesses time management skills

Ability to use logic and sound judgment to make decisions based on available information

Ability to type 45 wpm

Miscellaneous projects and perform other related duties as assigned

Some of the benefits of being a part of our growing Parts Authority family:

Medical Coverage

Pharmacy Coverage

Dental Coverage

Vision Coverage

Basic Life and AD&D

Short Term Disability Coverage

NYDBL

Voluntary Short Term Disability Coverage

Voluntary Long Term Disability Coverage

Flexible Spending Account- Medical, Dependent Care, Limited Purpose & Commuter Benefits

Health Savings Account

Health Reimbursement Account

Accident, Critical Illness, Hospital Indemnity, & ID Theft

Legal Plan

Pet Insurance

Employee Assistance Program (EAP)

Paid Holidays, Sick/Personal Days and Vacation

Profit Sharing/401 (k) Plan

Employee Discounts on Merchandise

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.

Min

USD $19.50/Hr.

Regular Full-Time