PGA Associate - Account Management, Lodging (Kuala Lumpur)

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Job Description

Partner Success Associate - English Speaking (Based in Kuala Lumpur)

The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, Partner Success Associates will also continuously work with Expedia Group’s lodging partners to help them improve the marketing potential from their participation in the Expedia Group’s marketplace.

This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you’ll do:

Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help them

Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform

Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform

Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia

Develop and implement partner success strategies aligned with Expedia's overall objectives

Monitor partner performance metrics, identifying areas for improvement and providing actionable insights

Proactively address partner concerns and issues, ensuring timely and effective resolution

Keep partners informed about new product features, programs, and initiatives

Represent the needs and interests of partners within Expedia, ensuring their voices are heard

Contribute to the development and implementation of partner satisfaction surveys

Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms

Stay up-to-date on industry trends and developments to enhance partner success strategies

Who you are:

Bachelor's Degree in a related field; or Equivalent related professional experience

Strong proficiency in English, additional bilingual proficiency a strong plus

1+ years of experience in hotel revenue management, account management, inside sales or business development preferred

Able to work independently as well as be a strong team worker, ensuring the whole team wins

Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team

Appetite for innovative technology, fast-changing business environment, robust data driven analysis

Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

Ability to effectively communicate to various levels and through a variety of communication channels

Ability to handle objection, secure commitments and be resilient

Possesses outstanding listening, investigating and influencing skills

Hungry, determined, motivated, willing to take action and results-focused

Organization and time management skills, rigor, attention to details

Proven follow-up/persistence when facing challenging situations

Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Ability to perform under pressure and think on your feet in a fast-paced environment

Open to feedback for continuous improvement

Relationship builder; earns the confidence of others

Bridges and sustains solid partnerships based on mutual support through a collaborative style

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

R-88224