Process Specialist - Voice

Level: IT Service Desk - PE and SPE Level

Qualifications:

Bachelor's Degree Holder, completed at least 2 years of college education or Senior Highschool Graduate

With at least 2 years of IT Help Desk/BPO experience

Excellent written and verbal communications skills

Must be residing in Pangasinan

Amenable to work on shifting schedules and to work from home

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.

1 Speaking English PL1 Required

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Schedule: Full-time

Shift: Variable

Travel: No