Responsibilities
In charge of the Team maintaining BI Applications / API Management in operational condition
Ensure deep analysis is well managed by Level 3
Resolution process and communication to end user through mail, phone call and Ticket update
Participation in crisis cells for high business impacts (ad hoc communication ..)
Ensure continuous improvement
Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 – Training
Ensure Documentation maintenance
Qualifications
Fluent in SQL
Experienced on SAP BO / Azure Databricks / Azure Datafactory
Established API / BI skills
Proven record of API First / Apigee / AWS Skills
Proven experience in traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
Managed multiple high-priority initiatives in a fast-paced, highly technical environment Experienced with any ticketing system
ITIL certification is a plus: Request / Incident / Problem / Knowledge management / Change
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon
Saturday: Morning, Afternoon
Sunday: Morning, Afternoon
More than 4 years of relevant work experience required for this role
Working rights required for this role
Full time