Digital Solution Support Specialist

We are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving front-end and back-end issues through your demonstrated experience in web application support.

Role & Responsibilities

Lead support for all digital projects, including websites, web applications, and mobile apps.

Proactively identify and resolve issues swiftly, escalating critical problems for collaborative solutions.

Provide technical guidance to cross-functional teams, including external developer agencies and marketing teams, during support and deployment.

Contribute to testing processes to ensure performance aligns with requirements.

Enforce security policies in development and maintenance.

Document issues and resolutions comprehensively.

Effectively communicate progress and challenges with stakeholders.

Stay updated on industry trends to enhance web application quality and performance.

Technical Qualifications

Proven expertise in troubleshooting and resolving both front-end and back-end issues.

Advanced proficiency in HTML, scripting languages (Node/JavaScript), CSS/SAAS, and frameworks like React, Angular, Nuxt. Expertise in WebGL/GLSL is nice to have.

Development knowledge of iOS applications, encompassing both local and web-served platforms, using Objective-C and Swift.

In-depth knowledge of backend technologies, including Java Spring Boot, VueJS, MySQL, and Python.

Familiarity with content management systems such as WordPress, Statamic, Drupal, and proficiency in digital marketing tools.

Experience with release pipelines and a solid understanding of DevOps practices.

Knowledge of cloud services, with a preference for experience with AWS is a plus.

Soft skills

Strong analytical and problem-solving skills to diagnose and address technical issues efficiently.

Excellent communication to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Ability to adapt to evolving technologies, frameworks, and methodologies.

Proven ability to work collaboratively in a team environment and contribute to a positive team culture.

A customer-centric approach to understand and address user needs and issues.

Effective time management skills to prioritize tasks and meet deadlines.

Experience in documenting processes, troubleshooting steps, and support procedures.

Commitment to continuous learning and staying updated on industry trends and best practices.

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

2-3 years of relevant work experience required for this role

Working rights required for this role

Full time