Service Technician - Large Ag

Service Technician - Large Ag

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products

Participates in required Service EDUCATE Training programs

Supports customer clinics

Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

May promote and sell dealer service programs directly to customers

May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle

Maintains current knowledge of John Deere and competitive products

Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment

Follows all safety rules and regulations in performing work assignments

Completes all reports and forms required in conjunction with work assignments

Accounts for all time and material used in performing assigned duties

Maintains a safe working environment and adhere to company safety program at all times

Performs other duties as assignedExperience, Education, Skills and Knowledge:

3+ years of experience performing on-site service repairs

Outstanding interpersonal and customer service skills

Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

Ability to use Service Advisor and basic computer functions

Ability to operate vehicles and equipment used for diagnostic purposes

Ability to lift at least 75 lbs. repeatedly

Advanced or Master Service Technician certification preferred

High School Diploma or equivalent experience required; Associates degree preferred

Valid driver's license required; CDL (Commercial Driver's License) preferred

AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana Date posted: 05/03/2024

Permanent