District Manager, Noble Ground Coffee

2355 East Camelback Road Phoenix Arizona, 85016

Position Description:

Responsible for the oversight, leadership and achievement of results for multiple Noble Ground Coffee (NGC) café locations. Directs all aspects of daily operations; leads the team and drives the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership.

Essential Duties and Responsibilities:

Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple store locations.

Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.

Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost-effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.

Works with the Operations Manager to generate ideas about future coffee/foodservice activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.

Partners with Thrive Food Services Leadership to facilitate the annual budget process.

Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.

Ensures cafe locations deliver excellent customer service to guests.

Ensures cafe locations are clean, well-kept, and reflect the NGC brand appropriately.

Partners with community businesses and organizations to promote NGC.

Serves as a Noble Ground Coffee ambassador to the community.

Ensures that cafe leadership is well-trained and fulfill their duties and responsibilities.

Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensures minimum risk to Team Members and the business.

Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.

Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensures compliance with applicable policies, procedures, and regulations.

Leads the district in building a strong sales management culture; spends time coaching store leadership, identifies skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.

Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.

Ensures that store leadership effectively manages performance of Team Members.

Oversees the operation of 8-12 NGC locations, leading and developing those store managers.

Conducts store audit “visit form” with each store monthly.

Writes weekly reflection and recap to include where the week was spent, areas of opportunity, and how they are working to impact stores. Also, to include what they are working on for personal development.

Coordinates and facilitates weekly Store Manager meetings, follows up on store specific quarterly meetings.

Indirectly leads and develops 20-30 Lead Baristas and 60-120 Baristas.

Monitors Safety and Asset Protection audits, addresses opportunities with store leaders. Works with Safety and Asset Protection to resolve employee cases and escalations.

Partners with recruiter on store needs (both management and excessive front-line needs.) Conducts Store manager interviews and onboarding.

Handles escalated guest satisfaction concerns and works with the guest to resolve their issues, communicates with Operations Manager on resolutions.

Monitors overall facilities needs during store visits. Ensures NGC brand from facilities standpoint while conducting store visits.

Checks overall marketing needs per location, also checks for proper signage throughout locations and submits signage requests as needed.

Reviews and manages P&L, spending, order approvals, concur approvals. Works with finance on P&L questions, discrepancies, and approves leader incentives.

Expected to be in the field working alongside their teams conducting store visits. Given one day for administrative work, all remaining administrative work is expected to occur before or after normal scheduled hours.

Works one closing shift and one Saturday shift monthly.

Maintains regular and consistent in-person attendance

Models Thrive’s Core Values – Vision, Excellence, Courage, Love, and Fun.

Plays critical role in driving company culture change efforts and change management processes.

Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

3 years’ work experience in Foodservice Management within a multiple store organization, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.

Must have experience in development and growth of a coffee/foodservice chain.

3 years of experience with various POS Computer Systems preferred.

5 years of supervisory experience as well as developing and managing business operations preferred.

Proficient in Microsoft Office Suite.

Valid drivers’ license and clean MVR.

Ability to pass a background check and drug screen, where applicable for position.

Ability to speak and read English proficiently

It’s important to us that all employees thrive personally and professionally. That’s why we offer a range of benefits to support your overall health and well-being, including:

5 Medical Plans

Employer Funded Health Reimbursement Account (HRA)

3 Dental Plans

Vision Plan

401K (Immediate participation upon hire)

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

These are just a few highlights of our key benefit offerings!

*Some benefits may require a waiting period prior to eligibility.

At Thrive, we want all employees to bring their “full self” to work. People are different, and so are we. We celebrate creative, diverse thoughts and minds, backgrounds and experiences, and we are building an environment where our employees can not only grow, but thrive.

Thrive Services Group is an equal opportunity employer. Individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Thrive Services Group at, if you need assistance or an accommodation due to a disability.

PHISHING SCAM WARNING: Thrive Services Group Inc. is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that Thrive Services Group Inc. only uses company email addresses, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at Thrive Services Group Inc., please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( to learn how to report it.

R15594