Investor Relations - Vice President

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets invested in 1,433 funds, as of December 2023.

iCapital has been named to the Forbes Fintech 50 for six consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

iCapital’s Investor Relations team is seeking a Vice President to help build the company’s presence in Japan and service the company’s expanding client base in the Asia-Pacific region. This role will service the company’s rapidly growing client base. This individual should have the desire to work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment. The team supports investors, financial advisors, and home office personnel, assisting them with their investments on iCapital’s technology platform, and works closely with fund sponsors using iCapital’s platform for distribution. The team’s goal is to optimize the user experience and ensure our clients’ overall success.

Responsibilities

Provide dedicated coverage of client accounts, working closely with internal relationship managers to support the clients’ needs and objectives.

Provide ongoing client support, answering a wide variety of questions timely and accurately, with the goal of ensuring overall client satisfaction.

Support high-profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes.

Manage and mentor junior team members within a dedicated client vertical.

Participate in or lead strategic projects.

Collaborate with other departments to improve the user experience and internal processes (e.g., The Technology team to optimize user experience through enhancements to the company’s proprietary technology platform.)

Represent the department in both internal and external meetings.

Qualifications

Bachelor’s Degree with 10+ years of experience in financial services, preferably in a client service or investor relations role in alternative investments

Fluent in Japanese and English

3+ years of experience in a Type I Financial Instruments business

Excellent organizational skills and attention to detail

Strong interpersonal, written, and verbal communication skills

Able to meet deadlines and work effectively under pressure

Proven ability to multi-task and work both independently and as a team player

Proficient computer skills, specifically Microsoft Office applications (Word, PowerPoint, and Excel)

Prior experience in a client service or investor relations role in alternative investments

Comfort with or interest in technology

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