Senior Patient Accounts Aide

Position Summary

Ensure collection of monies from all cashier sub- stations and process payments (e.g., receive check and cash payments from patients; review for correct amount and categories; issue change and receipts; close and balance daily receipts). Coordinate processing of daily bank deposits for all clinical areas (e.g., tally and reconcile daily receipts; arrange for transmittal; separate cash by denomination; endorse checks; bag monies for bank deposit; prepare bank deposit slips; route deposits). Identify accounts in arrears and follow-up (e.g., contact patients regarding arrears; research discrepancies and verify balances due; notify department to stop treatment; refer account to collector). Respond to a variety of inquiries, resolve routine and non-routine problems, and consult with supervisors or others, as needed, on more complex issues. Expedite resolution of problems. Provide guidance to clinic staff on protocol and procedures related to cash management.

Qualifications

Required Education:High School Diploma or equivalent. Required Experience:3+ years of related experience. Experience providing a high level of customer service.. Required Skills, Knowledge and Abilities:Proficiency with intermediate-level spreadsheet and database applications. Proficiency with basic word processing. Knowledge of a financial software package. Preferred Skills, Knowledge and Abilities:Proficiency with intermediate to advanced Microsoft Excel and intermediate Word. Knowledge of Access.

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

College of Dentistry (DN1032)