FRONT COUNTER SALES / CUSTOMER SERVICE

Job Description

FRONT COUNTER SALES / CUSTOMER SERVICE / CSR

Job Overview

Dustless Air Filter Company is looking for a hardworking candidate to join our amazing team.

As a CSR you will be responsible for understanding the requirements and specifications of customers related to our Filtration Products, providing solutions, and resolving any issues about these products.

Responsibilities:

*Provide excellent customer service by assisting customers promptly, courteously, and efficiently. Processing orders in person, by phone, and by email

*Outstanding communication and organization skills with a TEAM attitude.

*Ability to learn and retain product knowledge and provide customers with the best possible solution.

*Experience handling cash/credit card transactions and daily cash reconciliation.

*Understand/learn our Inventory and Sales Order software. Sage 100 experience is a plus. You will be asked to generate customer invoices, receipts, quotes, and purchase orders. Vendor billing on 3rdparty portals with supporting documentation performed daily.

*CSRs generate Monthly Service work orders and participate in month-end close and Annual Inventory. Occasionally you may be asked to assist in pulling customer orders, tracking backorders, and following up with Customer/Vendor concerns.

*Windows Office, Excel, and Outlook Email knowledge is a must.

*Maintain customer records.

* Ensure office space is clean and organized at all times.

*Participate in all relevant employee training programs.

Job Requirements:

High School Diploma or GED

Strong work ethic

Computer skills, typing & 10key

Mathematical Skills – Ability to add, subtract, multiply, and divide to calculate discounts, proportions, and or percentages.

Reasoning ability – Able to carry out instructions and apply common sense understanding to solve problems

Valid Driver’s License

Clear background check to include driving record.

Schedule:

8 hours shift Monday through Friday (7:30 am-4:30 pm)

Benefits Include:

Healthcare Benefits (Medical, Dental, Vision, Life available)

401(k)

Dental Insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Expected hours: 40+ per week

$16 TO $20 AN HOURCompany Description

Successful company; great benefits, great future for you