Patient Service Representative

Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

Greet and register patients in a friendly and service-oriented manner.

Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.

Collect and log all co-pays and fees

Answer/transfer incoming phone calls.

Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.

Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.

Coordinate with the back-office staff for timely and effective care of patients

You Are:

Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations

Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues

Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

High School Diploma or GED

Intermediate to advanced computer skills

Strong multitasking and communication skills

Experience providing exceptional customer service

Medical terminology knowledge and recent medical/radiology office experience is preferred.Company Description

At RadNet Wave Imaging we are Leading Radiology Forward. RadNet aligns innovative solutions to deliver high-quality, cost-effective consumer-focused healthcare. Backed by 40 years of experience and with over 10,000 employees and over 380 imaging centers in 9 states, we are positioned for the future of healthcare.