Retail Office Manager

Job Description

Ashley Furniture Store is searching for an Office Manager to provide daily staff support, and assist with managing customer concerns. As an Office Manager your organization and can-do attitude are essential to your success with Ashley.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets customers with a smile

Supports sales staff by finalizing tickets quickly and efficiently

Handles customer order issues in person and on the phone

Handles escalated customer issues

Prepares Office staff schedules

Thorough knowledge of office policies and procedures

Reviews and makes changes to customer orders

Records details and notes on each customers ticket

Processes credit card, cash and check transactions correctly and expeditiously according to company policy

Provide reports

Reviews sales orders on a daily basis

Sales Floor –assists with pricing, tagging, promotion, and organization when needed

Daily Close outs – count money

Tracks office supplies, puts in quarterly orders thru help desk system

Training new office staff on company policy and system

Handles all new hire paperwork for the store. Ensures all hiring paperwork is filled out correctly and sent to HR

Ensures that office staff performs daily duties, on time, adheres to all company policies

Follows assigned schedule

Attends all required meetings

May have Key Holder responsibilities

SUPERVISORY RESPONSIBILITIES

Manages office staff (CSR's) and in the absence of Store General Manager or Sales Manager responsibility will include all store personnel. Carries out supervisory responsibilities in accordance with organizations policies and all applicable state and federal laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have basic math skills (calculate figures and amounts such as discounts, interest, commissions, percentages, etc.)

Ability to multi-task

Motivated and ability to work under pressure

Ability to work effectively with staff and all levels of management

Committed to purpose, and company goals

Ability to define problems, collect data, establish facts, and draw valid conclusions

Must have good verbal communication skills. Must possess the ability to respond to common inquiries or complaints from customers and vendors. Ability to effectively present information to management and other team members.

EDUCATION and/or EXPERIENCE

High School diploma preferred

Computer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Vision insurance

Schedule:

Day shift

Evening shift

Holidays

Weekend availability

Experience:

Office manager: 2 years (Preferred)

Customer service: 2 years (Preferred)