Front Desk Receptionist - Downtown Spokane

Job Description

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 900 providers throughout our nine locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities. Please read listing fully for schedule requirements.

Primary responsibilities

Providing excellent customer service over the phone, in person, and via email

Creating a warm and welcoming atmosphere for clients

Managing the front desk by helping clients prepare for their visits

Scheduling client appointments

Supporting mental health providers with administrative requests

Client insurance benefits verification

Requirements

What you’ll need to be successful

Strong work ethic and ownership of your role

Willingness to work through difficult interactions in mental health office setting

Ability to multi-task and prioritize

Professional written and verbal communication with clients and providers

Motivation to receive feedback and continually grow

High School Diploma/GED required

Minimum of 2 years of related experience preferred

Must be legally authorized to work in the United States on a full-time basis upon hire.

Full-time flexibility - we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm.

We schedule rotating shifts for the team that provide support for the needs of the office.

Shifts are weekly 7am-3pm, 10am-6pm, & 12pm-8pm. Alternating Saturdays 8am-4pm

Benefits

We provide our full-time employees with:

75% coverage of health, dental, and vision insurance

12 PTO days accrued annually

4 paid holidays per year

401k matching

Life Insurance

Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.

Job Type: Full-time

Salary: $18.00 per hour