Stockroom Specialist

Job Description

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Stockroom Specialists are responsible for delivering world class service, achieving sales goals and maintaining operational standards in a fun and fast paced retail environment. Stockroom Specialists report directly to the Store Team Leader.

Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists responsibilities also include contributing to the profitability of the store by overseeing day to day operations of the store, ensuring compliance to all company inventory control practices and maintaining backroom organization and cleanliness.

KEY RESPONSIBILITIES:

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

Greet and welcome every customer warmly and with enthusiasm

Understand customer needs by asking open-ended questions

Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge

Suggest additional items to build onto sales by utilizing effective selling techniques

Thank the customer sincerely and invite them to return and shop with us again

Be a TPS Brand Ambassador

Build customer loyalty by being friendly, attentive and respectful of customers

Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required

Professional presentation in attire, demeanor, appearance and compliance to company dress code

Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business

Enthusiastically participate in training and development utilizing all training resources available

Demonstrate initiative to cross train in all departments to support bench strength in department leadership

Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors

Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines

Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers

Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times

Order and maintain supplies while adhering to a corporate issued budget

Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner

Ensure IT equipment, i.e. registers and register equipment, computers, electricity and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues

After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)

Understand, employ and educate TPS safety standards

Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.

Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events

Complete all other related tasks/projects as required within assigned time frame

Comply with all company policies and procedure

JOB REQUIREMENTS:

Previous experience in specialty retail is preferred

Previous experience in specialty retail Inventory control is preferred

Demonstrate an ability to multitask while being attentive to customers

Ability to be mobile on the sales floor and/or stock room for extended periods of time

Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Ability to work a flexible schedule to include nights, weekends, and holidays

Ability to work well and be a leader in a team environment

Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team player

Ability to work autonomously while paying strong attention to organizational detail

Proficient in using Microsoft Office and POS Systems

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.

We are in need of a part-time early morning stockroom specialist. Must be able to lift 30lbs, and be able to merchandise.