Teller - Atlanta, GA

Job Description

We’re Hiring!

Teller – Atlanta, GA

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Interested in this position and meet the qualifications and requirements? Apply at Questions? Contact us at .

POSITION SUMMARY:

Responsibilities include but are not limited to the following:

Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing

Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policies

Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits

Ensures compliance with all internal controls and established policies and procedures

Works established schedule including Saturdays when assigned

Promotes and advise on banking solutions

Places holds on funds as necessary; completes change orders

Performs specialized tasks such as preparing money orders, cashier’s checks, and redeeming savings bonds

Accepts and process credit card payments and withdrawals and credit card cash advances payments

Balances currency, cash and checks in cash drawer at end of shift

Assists with the development of department procedures, policies, and processes

Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers

Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations

Exceeds all established position sales and referral goals, objectives, and expectations

Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand

Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives

OTHER DUTIES AND RESPONSIBILITIES:

Develop rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude

Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality

Multitask – Must be able to handle multiple responsibilities at one time

Job Knowledge – Must have good knowledge of all aspects of job; must have thorough knowledge of bank’s products and services

Losses – Cash Items and Over & Shorts must be kept within guidelines

Effective Communications – Must display good and effective communications verbally and in writing

Teamwork and Cooperation – Must be a team player with a cooperative attitude

Make Sound Decisions – Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisions

Complete all reports and documentation to ensure quality of daily work

Attend all staff meetings and bank sponsored events when required

Maintain customer confidentiality

Perform all other duties that may be assigned by management

QUALIFICATIONS:

One year of previous teller or cash handling experience

High School Diploma; or some college experience a plus

Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships

Strong analytical, technical, problem resolution, sales and critical thinking, skills

Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system

Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank

Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information

Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions

Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change

Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand

Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws

Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills

Exceptional creativity with the ability to prioritize work and meet deadlines

Must be flexible and energetic with a competitive and winning spirit

Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:

Medical, Dental, Vision, and Prescription

401(k) Retirement Plan

Life Insurance

Accidental Death & Dismemberment

Short&/Long Term Disability

Flexible Spending Plan

Paid Time Off, Vacation, and Holiday Pay

Tuition Reimbursement

Employer Assisted Housing Program

EEO/AA

Wholesale Membership Program

Wellness Program

Employee Assistant Referral Services (EAP)

Legal Shield Program

Group Cancer & Accident Insurance Programs

Worker’s Compensation Program

Free Banking Services

Awards and Recognition Programs

Training & Development Programs and much more