Support Staff

Job Description

Benefits:

Employee discounts

Free uniforms

Health insurance

Description: Support Staff members play a crucial role in ensuring smooth operations within the establishment while directly interacting with customers. They are responsible for assisting servers, maintaining high levels of customer interaction, and ensuring customer satisfaction. Key responsibilities include clearing tables, delivering food orders promptly and accurately, liaising with the kitchen to ensure timely and accurate order fulfillment, maintaining cleanliness in dining areas, restrooms, and floors, packaging take-out orders, collecting empty glasses from tables, serving water to customers, among other duties. Importantly, Support Staff have the opportunity to earn tips due to their direct customer interaction, enhancing their overall compensation.

Responsibilities:

Assist servers in delivering exceptional customer service.

Clear tables efficiently and promptly.

Deliver food orders accurately and in a timely manner.

Communicate effectively with the kitchen team to ensure order accuracy and prompt delivery.

Maintain cleanliness in dining areas, restrooms, and floors.

Package take-out orders neatly and accurately.

Collect empty glasses and dishes from tables.

Serve water to customers promptly and courteously.

Promote a positive dining experience through attentive service.

Maximize tip potential through exemplary customer engagement and service.

Requirements:

Previous experience in a similar role preferred but not required.

Strong communication and interpersonal skills.

Ability to work efficiently in a fast-paced environment.

Attention to detail and commitment to delivering high-quality service.

Ability to multitask and prioritize tasks effectively.

Flexibility to work evenings, weekends, and holidays as needed.

Willingness to adhere to hygiene and safety standards.

Physical stamina to stand for long periods and lift/move heavy objects as necessary.