Senior Enrollment Manager (Location Flexible)

OVERVIEW:

The Senior Enrollment Manager holds a crucial role as they report directly to the Senior Director of Enrollment. They are responsible for identifying and admitting young adults who are the best fit for the Year Up program, primarily for the

Information Technology pathway. By developing authentic connections with prospective students and coordinating strategic campaigns, they help to attract passionate and driven individuals who are strongly aligned with our programmatic outcomes. Through their efforts in building and nurturing relationships with college/employer partners, local schools, and community-based organizations, the Senior Enrollment Manager stewards interested applicants in our

enrollment process. With their support in managing, evaluating, and improving enrollment operations, they help to ensure that we continue to deliver the highest quality program possible.

To be successful in this role, you will thrive in a fast-paced, dynamic organization where you can leverage your relationship building and public speaking skills to draw highly qualified prospective students to the Year Up program. The ideal candidate will possess exceptional proactive communication skills, pay close attention to details, demonstrate proficiency in utilizing data to achieve their goals, exhibit high emotional intelligence, have experience managing an efficient end-to-end process, be familiar with the local community, and remain enthusiastic about Year Up's mission

The Senior Enrollment Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate in building a positive educational environment.

The location for this role is flexible and is open to candidates in any city where Year Up operates (

KEY RESPONSIBILITIES:

Recruitment

In partnership with the Recruitment team, develop and implement a recruitment plan to effectively build a strong pipeline of prospective students for each class

Cultivate and coordinate relationships with our community college/employer partners to identify prospective applicants

Build and maintain relationships with local high schools, community-based organizations and other groups that work with young adults from a full range of local communities to increase the pipeline of interested qualified candidates

Engage with prospective students through email, phone, text message, and in-person

Create and oversee a social media strategy to target high-potential candidates

Manage online and print ad placement for recruitment purposes

Host information sessions for interested candidates and present compelling information about Year Up’s program offerings

Manage the development and distribution of Year Up admissions collateral to local organizations

Organize and implement recruitment events

Oversee the implementation and monitor the success of the student ambassador program

Develop partnerships with community-based organizations and other partners that provide social services and student resources

Student Assessment/Admissions

Spearhead the building and execution admissions strategy and refine systems for admissions and applicant data tracking

Lead the team in admitting and enrolling of a full class of students

Create and manage the admissions calendar and ensure the implementation of all associated steps

Engage students at every stage of the admissions pipeline, with the goal of transforming prospective students into applicants, and applicants into enrolled students

Conduct one-on-one interviews and psychosocial assessments with prospective students as part of the admissions process

Facilitate Decision Forums and student on-boarding

Serve as a point of contact for potential applicants

Facilitate enrollment process with our college/employer partner, as applicable

Provide excellent customer service to every prospective student via phone and in-person

Work closely with Recruitment team to ensure strategic alignment and pipeline updates

Database & Document Management

Supervise the use of informative and compelling written and verbal communications to ensure quality assurance and a positive applicant experience.

Analyze and manage data to design and produce regular reports that track, document and measure recruitment & admissions progress; make appropriate recommendations for future initiatives based on program needs

Enter data, manage reports and ensure data integrity within Year Up’s national database (Salesforce.com)

Liaise with key partners to obtain student information

Develop proficiency in Salesforce.com report generation and usage to track recruitment statistics and inform improvements to the recruitment process

Track the weekly progress towards admissions & recruitment-related goals

Ensure proper usage of Year Up database and systems to ensure the most efficient storage of information and utilization of data

Partner Liaison (as applicable – will depend on individual site)

Serve as a conduit between the college (enrollment and financial aid offices)/employer-based team and Year Up program staff

Manage day-to-day relationship(s) with the employer/college partner ’s administration (enrollment management, admissions, financial aid, operations, human resources, project lead, etc.) to oversee on-site recruitment and ensure that enrollment and financial aid information is up-to-date

Ensure that all of the employer/college partner’s enrollment objectives are integrated into project plans, data collection, and outcomes measurement

Site Team/Learning Community Member

Serve as a coach/mentor for a small number of current students

Join and sometimes facilitate weekly group sessions with students

Participate in staff meetings and trainings

People Management

Manage direct report(s); organize their work and projects and focus on their professional development

Support training and onboarding

Most tasks can be completed from a home office, although some events may require in-person attendance, including recruitment and weekend or evening activities

Salary Range: $60,000-$77,000

QUALIFICATIONS:

3-5 years of professional experience preferred, preferably in recruitment, admissions, enrollment, and/or partnership development

Experience creating and managing social media campaigns to drive results

Pipeline management experience preferred

Previous customer service experience (cold calling experience a plus)

Community outreach and public speaking experience

Ability to assess student's social-emotional needs

A high level of detail-orientation, and an analytical focus on process

Effective communication skills with strong follow up

Strong attention to detail and ability to self-start

Ability to connect quickly and authentically with people

Experience managing and working with external stakeholders

Strong work ethic and positive attitude, with a willingness to be flexible

Professional and resourceful style with the ability to work independently and as part of a team

Experience working with young, ethnically diverse populations

Evidence of cultural sensitivity in past employment and life experiences

Proficiency in Microsoft Office suite required

Knowledge of Salesforce.com preferred

A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up

Understanding of the Opportunity Divide and its drivers

Commitment to diversity and inclusion

#LI-Hybrid

COMPENSATION & BENEFITS:

Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.

Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.

Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **

ORGANIZATION DESCRIPTION:

Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY:

Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity:

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

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