Salesforce IT Manager

WHO WE ARE:

NextPhase.ai is a Data Management and Business Systems solution provider focused on services for enterprises in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and optimize systems for better business outcomes. NextPhase.ai provides you with a dynamic and fun work environment and encourages you to use creative thinking to solve client challenges.

THE ROLE

The BSA will partner with a team of engineers, portfolio leads, and business partners where you will continue to develop your skills while helping ensure that the platform is effective and scalable for business-critical departments. You will provide a valuable contribution as a bridge between Sales teams and IT delivery. You should be able to utilize your time by testing key features & functionality before they are production ready. The ideal candidate is excited to learn new technologies, loves Salesforce, and is not afraid of a challenge.

YOU WILL

Manage projects on the Salesforce platform. Ensure alignment of IT resourcing and manage tasks according to project milestones.

Monitor and track the resolution of activities such as managing ticket backlog, grooming requirements, and triaging production issues.

Manage project communication to ensure that tasks, milestones, and expectations are clear to all stakeholders.

Collaborate with business stakeholders to gather requirements, deliver solutions with engineers, conduct Quality Assurance Testing (QA), facilitate User Acceptance Testing (UAT), and provide.

Post-production support.

Own functional tasks and deliverables, including process definition and re-engineering, high-level and detail-level requirements gathering, functional design, testing, and continuous improvement of business applications.

Provide strong analytical, problem-solving, and technical skills to collect requirements effectively, identify alternatives, and design and deploy quality solutions.

Perform Salesforce configurations and guide developers on advanced customization.

EXPERIENCE

· Prefer 10+ years of relevant experience.

· 6+ years working with Sales Force Sales Cloud

· 3+ years of IT management experience managing systems supporting Sales Force Sales Cloud.

SKILLS

● Expert knowledge of business systems processes within the medical device manufacturing industry, including managing accounts and contacts, opportunity management, mange sales teams and activities

● Experience analyzing, designing, configuring, and supporting Salesforce implementations, including integrated apps and tools

● Experience managing and implementing advanced configurations such as custom objects, fields, formulas, validation rules, flows, and workflow rules

● Certified Salesforce Administrator having experience with Sales Cloud, and SFDC Lightning framework

● Understands impact of emerging business trends and their implications .

● Excellent mentoring skills for developing subordinate staff.

● Expert knowledge of and ability to put into practice commonly used SDLC methodologies (Waterfall, Agile, etc.).

● Lead large scale or complex business systems and application upgrades/ enhancement development and installations

● Define cost and time estimates for implementation/development projects

● Provide Level 1 support for the applications in the portfolio