Network Engineer - Joining

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industryleading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customercentric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : Network Engineer (L1 Engineer)

Experience : 2 – 5 years

Job Location : Chennai - Perungalathur

Job Responsibilities:

• Handles first level calls/cases from Enterprise customers.

• Case ownership, documentation and management

• Customer Management, Setting right expectation, Situation handling.

• Driving case progression as per the SLA

• Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates

• Backlog Management and meet the expectation set with customers.

• Work on pending cases(backlogs) and drive towards closure

• Periodic follow up as per SLA defined by the client.

• Process, Queue Adherence and SLA awareness

• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

• Knowledge Base Article Creation when there is an opportunity for it.

• To contribute knowledge base and the knowledge sharing forum

• Improving customer experience and Building relationship

• Completing PCNSE certification within 120 days of go-live

Technical skills:

• 2+ years of experience in data networking, routing & switching & network security.

• Network security experience is must.

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols – RIP V1/V2, OSPF, and BGP

• Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.

• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.

• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

• CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.

• Knowledge of Server Load Balancing (SLB), VRRP and IGMP