Senior Content Writer

We are looking for a senior Content writer to write, revise, and review product/solution documentation. You will collaborate with Technology leads, product owners, and designers. Attend engineering meetings and work with internal departments such as Sales, Marketing, and Onboarding teams to collect, create, and publish technical knowledge for multiple audiences. In addition, you’ll create, organize and manage technical documentation, including infographics, training videos, and screenshot markups, among other high-quality instructional materials.

You are required to extract technical content from an SME and develop training manuals that explain and break down steps for the end-user.

Responsibilities:

Develop technology based knowledge content by collaborating with various stakeholders

Ability to articulate technology content that can be understood by different persons such as business leaders, industry influencers, technology leaders and technology developers.

Ability to convert content to stories so as to engage the consumers of the content

Organize and manage knowledge / technology content generated so that it is easily accessible and up to date

Check for accuracy and consistency in both the product and the documentation.

Adapt to a fast-paced industry and modify duties and objectives as needed.

Qualifications:

Content writer with more than 8 years of experience (3+ years of experience as a Content Writer in a software development environment)

Proficiency in documentation tools and software, such as Microsoft Word, Adobe Acrobat, and Markdown.

Familiarity documentation platforms (e.g., Confluence, Sharepoints).

Excellent attention to detail and ability to work independently with minimal supervision.

Experience with managing and organizational content

Excellent English communication skills (both verbal and written).

Experience in creating infographics to share the workflow processes and complex content clearly and effectively

Ability to multitask and collaborate.