Specialist, Customer CARE

Specialist – Customer Care

Position Title: Specialist, Customer Care

Department: CARE Operations

Domain: Customer Care

Job level: SU2

Reports to: Supervisor, CARE Operations

Who We Are:

Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We’re obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer’s marketing needs throughout their business journey. The Global English Customer Care Specialist handles customer service inquiries regarding Vista products, services, and site navigation in a professional and efficient manner. Global English Customer Care Specialist also delivers seamless omnichannel experience support on all platforms such as Voice, Chat, and Email in the US, UK, Canada, and ANZS.

What You Will Do:

Frontline representative to support Vista customers via Phone, Email, and/or Chat

Demonstrate strong customer service skills to optimize the experience for each customer contact

Ability to empathize and relate to customers even during difficult conversations

Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner

Walk the customer through websites, customer-facing platforms, and tools to complete desired actions

Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures

Use appropriate systems and available resources as necessary to assist in responding to each request

Support and provide information to all internal and external customers in a professional and courteous manner

Apply minimal sales and design expertise to improve customer experience and increase satisfaction

Build a strong customer relationship and commitment

Perform additional responsibilities as required

Your Qualifications:

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

Atleast 1 year BPO experience supporting customer service preferably handling multi-channel platform

Knowledge of and/or interest in internet/web technologies and social media

Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role

Proficient in English verbal and written communication

The ability to learn new technology quickly and the ability to use multiple systems

Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus

Working knowledge of MS Outlook, Excel, Word, and PowerPoint

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.